About the credits system

Everything you need to know about credits and credits rollover.

Monthly plans

  • The number of credits you get each month depends on your plan, so if you’re on Studio 5 you get 5 credits per month.
  • You can then use these credits to book sessions, depending on how many credits a session takes.

 

How many credits will be taken each time I book a session? 

  • Vocals (45 minutes) → 2 credits
  • Stereo Mastering and Mastering for Vinyl (45 minutes) → 2 credits
  • Stem mastering (90 minutes) → 4 credits
  • All other sessions (30 minutes) → 1 credit

 

Credit Rollover

  • If you don’t use all your credits, they’ll rollover into your Credits Bank. This means you can use them whenever you like in future - they won’t expire!
  • The Credits Bank is capped at 6X your monthly plan, so if you’re on Studio 10 you can store up to 60 rolled-over credits at any given time.
  • Credit Rollover is not available on the Studio 2 plan.

 

Upgrading and downgrading

  • When you upgrade or downgrade, your Credits Bank limit will adjust accordingly. For example, if you downgrade from Studio 10 to Studio 5, your Credits Bank limit will adjust from 60 to 30 credits.
  • You won’t lose any credits when you downgrade.
  • Learn more about upgrading and downgrading here.

 

Yearly plans

  • When you subscribe to a yearly plan, you’ll get instant access to all your credits at once. For example, subscribing to Studio 60 will give you 60 credits to use all year round.
  • Credit rollover is not available on yearly plans.

 

Canceling your plan

  • If you cancel your subscription, any credits stored in your Credits Bank will be lost at the end of your final billing period.
  • Learn about what happens when you cancel your subscription, here.

 

What is a credit?

  • A “credit” is the unit of value for any Musiversal Studio subscription.
  • Credits are given by the name of the plan. As in “Studio X”, where “X” is the number of credits in that plan. I.e.: Studio 2 has 2 credits, Studio 5 has 5 credits, Studio 10 has 10 credits, Studio 24 has 24 credits, and so on.
  • Each Musiversal Studio session corresponds to a single or multiple unit values of “credits”. For example: one type of session may correspond to 1 credit, and another type of session may correspond to more than 1 credit (see "How many credits are taken when I book a session?" above.

Here's how the credits look like inside your account:


 

What's the credits' bank?

  • Any credits earned during the trial period, from referral campaigns, promotional coupons or rolled over are added to the credits bank.
  • The credits bank is where unused credits are added (rolled over) into, if the user is on a plan with the rollover feature.
  • The credits bank does not have a limit capacity.
  • Credits added or rolled over into the credit bank don’t expire.

This is what the credits bank look like inside your account:


 

The credits' rollover feature

  • Credits rollover if unused (not used in any session) by the moment of a new payment.
  • Unused credits roll over into the credits bank. For example: If you have 5 (unused) credits in your quota and your subscription renews, those credits will be rolled over to the credits bank.
  • Rollover ability: the rollover of credits will occur when a new billing cycle starts (new payment), and a count of 6X the plan allowance is not yet met in the credits bank. For example: Studio 5 users can store up to 30 rolled over credits, and Studio 10 users can store up to 60 rolled over credits.
  • This feature is available for subscribers of monthly plans, except for Studio 2 and equivalent. Unused credits (not used for booking sessions) on plans without the rollover feature, will not rollover by the moment of a new payment, and will be lost.
  • The credits roll over feature is available from January 5, 2022 onwards. Payments of Musiversal Studio subscriptions performed before this date are not eligible for the credits roll over feature.

 

About upgrading to a higher plan

  • Upon upgrading, the rollover ability resets according to the new plan (6X the plan's name)
    For example, upgrading from a Studio 5 into a Studio 10, the rollover ability is extended from 30 to 60.

 

About downgrading to a lower plan

  • Upon downgrading, the rollover ability resets according to the new plan, and any unused credits won’t be added nor rolled-over until the number of credits in the bank go below the new ability as given by the downgraded plan.

 

About credits usage

  • By default, credits are first used up from the current billing cycle quota. Once that is maxed out (i.e. reach 0), the bank’s credits are used.
  • Credits can be used to book up to 30 sessions at any given time. This is to avoid abnormally high usage of the platform at any given time. In other words, you can have up to 30 sessions booked at any time.

 

What happens when a subscription is cancelled?

  • In the event of no active subscriptions, all credits will be permanently lost.

 

What happens when a session is cancelled?

  • When a session is cancelled and is eligible for re-crediting, it will be re-credited into the regular subscription quota, and not the credits bank.

 

Examples of the credit system

Example 1 > credits rolling over completely

  • A Studio 10 user has 2 credits in the credits bank. Upon renewing the subscription (into a new billing cycle), all unused credits from the previous cycle will rollover into the credits bank. If the user has not used any credit in month 1, and upon renewal of the subscription, the credits bank will receive all 10 credits and end up with 12 credits (2 + 10).

Example 2 > credits rolling over partially

  • A Studio 10 user has 55 credits in the bank. Upon renewing the subscription (into a new billing cycle), and when 5 or more credits are unused, only up to 5 unused credits will rollover from the previous billing cycle. This is because the 6X rollover ability of the plan will be met when 5 credits are rolled over (55 + 5 = 60).
  • The remaining unused credits (after 5) will be discarded because the plans' rollover ability is now met (60).

Example 3 > credits not rolling over

  • A Studio 5 user has 30 credits in the bank. Upon renewing the subscription (into a new billing cycle), unused credits from the previous billing cycle will not roll over. This is because the 6X rollover ability of the plan has is already met in the credits bank (5 X 6 = 30).
  • If this same user is granted a credit (through a referral campaign for example), the credits in the bank will go up to 31. This is because this credit is not originated by a rollover of unused credits.
  • When this user's bank go down to 29 credits, then unused credits will be rolling over again. In this case, 1 credit will rollover from the previous billing cycle, realizing 30 credits in the credits bank.

Example 4 > downgrading a plan

  • If a user keeps a Studio 10 plan for 6 months without using any credits (no sessions booked), the credits bank will end up with 60 credits (6X the plan). If the user downgrades to Studio 5, the rolling over capacity will get reduced to 30 (6X the plan). However, the bank will keep the 60 sessions.
  • Upon renewing the Studio 5 subscription, any unused credits will get discarded (not rolled over). This is because the credits in the bank (60) surpass the new plan's rollover ability (30). And that will be the case until the credits bank have reached 29 credits or fewer. From that point, unused credits will roll over again, in this case up to 30 credits (6X the plan).

Example 5 > credits not rolling over

  • A Studio 2 user will not have unused credits rolling over upon a subscription renewal.
  • If this user is offered credits, those credits will be stored in the credits bank without limit.