--- title: How does Musiversal Access work? description: "Musiversal Access is pay-as-you-go: a membership fee plus $59 per session. What's included, cancellations, refunds and the session guarantee." --- [Skip to content](https://help.musiversal.com/how-does-musiversal-access-work#main-content) English Show submenu for translations [Contact us](https://help.musiversal.com/kb-tickets/new?hsLang=en) [![logo](https://help.musiversal.com/hubfs/logo.svg)](https://help.musiversal.com?hsLang=en) - [Login](https://app.musiversal.com/login) Open main navigation Close main navigation - [Login](https://app.musiversal.com/login) - English Show submenu for translations - [Contact us](https://help.musiversal.com/kb-tickets/new) - [musiversal.com](https://app.musiversal.com/) [musiversal.com](https://app.musiversal.com/) Advice and answers from Team Musiversal - There are no suggestions because the search field is empty. 1. [Help Center](https://help.musiversal.com/?hsLang=en) 2. [Others](https://help.musiversal.com/others?hsLang=en) # How does Musiversal Access work? ## Access gives you access to Musiversal's full roster of session musicians, and you pay only for the sessions you book: $59 each, plus a small membership fee. **In this article, you'll learn about:** - - [What Musiversal *Access* is](https://help.musiversal.com/how-does-musiversal-access-work#whatitis) - [What's included in Access](https://help.musiversal.com/how-does-musiversal-access-work#whatsincluded) - [Fast Lane in your first 30 days](https://help.musiversal.com/how-does-musiversal-access-work#fastlane) - [Cancelling a session](https://help.musiversal.com/how-does-musiversal-access-work#cancellingasession) - [The session guarantee](https://help.musiversal.com/how-does-musiversal-access-work#thesessionguarantee) - [Renewal, auto-renew and payments](https://help.musiversal.com/how-does-musiversal-access-work#renewalandpayments) - [Refunds](https://help.musiversal.com/how-does-musiversal-access-work#refunds) - [Moving to Unlimited and back](https://help.musiversal.com/how-does-musiversal-access-work#movingtounlimited) ### What Musiversal *Access* is *Access* is built for musicians who don't need sessions every week. There's no monthly quota to use up. You book a session when a track calls for one, as often as you like and up to 60 days ahead, with no cap on how many you can have running at once. **Membership fee**. Depending on the plan you joined on, you pay either: - $99/ year, paid upfront, with your first 3 sessions included, or - $10/ month. **Session pricing.** Most sessions are $59. A few specialized services, such as Full Mix, are priced separately. You always see the price before you confirm a booking. Sessions are charged when you book them, not when they're delivered. You can only book while your Access membership is active. Learn more about Musiversal sessions in [this article](https://help.musiversal.com/what-can-be-achieved-in-one-session?hsLang=en). --- ### What's included in *Access* - Musiversal's full roster, around the clock, with no cap on how many sessions run at once. - Free [*Fast Lane*](https://help.musiversal.com/getting-more-from-your-bookings#fastlane) for your first 30 days. - The Musiverse community, including live workshops and other events. - Full ownership of everything made in your sessions. - [Our session guarantee](https://help.musiversal.com/how-does-musiversal-access-work#thesessionguarantee). - Three included sessions (yearly plan only). If you joined on the yearly plan, your first three sessions are on us. They're added to your account when you sign up. - You can use them on any session type. - You need to book them within 30 days of your first payment. Any you haven't booked by then are lost. - They have no cash value and can't be transferred to another account or refunded. - They're lost if you cancel your Access plan. - If you move to Unlimited, they come with you. Any unused included sessions move to your Unlimited account as extra sessions, on top of your regular allowance. They keep the same 30-day deadline. **[⬆️](https://help.musiversal.com/how-does-musiversal-access-work#top)** --- ### Fast Lane in your first 30 days Fast Lane lets you book sessions sooner than your standard booking window allows. It's free for your first 30 days on *Access*. After that, standard Fast Lane rates apply. Fast Lane is a one-time introductory perk per member. It is not granted again if you upgrade, come back to *Access*, or rejoin later. Fast Lane sessions can't be rescheduled, and they aren't refunded if you cancel. You'll see this before you confirm the booking. **[⬆️](https://help.musiversal.com/how-does-musiversal-access-work#top)** --- ### Cancelling a session - **48 hours or more before the session:** cancel and you're refunded automatically to your original payment method. - **Less than 48 hours before:** no refund. - **Included sessions (yearly plan):** if you cancel one 48 hours or more before it starts, it goes back to your account instead of being refunded. It keeps its original 30-day deadline, which isn't extended. If you cancel with less notice, the session is used up. - **Fast Lane sessions:** not refunded, however much notice you give. - **Rescheduling:** you can't reschedule a session yourself. To change one, cancel it (at least 48 hours ahead for a refund) and book a new one. - **If Musiversal reschedules or cancels:** we may occasionally reschedule a session, and we'll email you the new date and time. If we cancel a session, you'll get a refund or, where relevant, a session credit instead. If you cancel your Access plan, any sessions scheduled after your plan's end date are canceled as soon as you cancel. The 48-hour rule then applies, counted from the moment you cancel. **[⬆️](https://help.musiversal.com/how-does-musiversal-access-work#top)** --- ### The Session Guarantee Every *Access* session is covered by the Session Guarantee. If a session doesn't deliver what you agreed to in your brief when you booked, you get a replacement session at no cost. #### What qualifies A session qualifies when the result does not match what you set out at booking. For example: - The wrong part, instrument or style was recorded. - The key, tempo or arrangement you gave was not followed. **Technical problems and missing parts** If your files have a technical problem (such as distortion, noise or a bad export), or a part is missing by mistake, report it from the session page. The musician will revise, re-export or provide the missing parts. Once corrected files are delivered, the issue is resolved and the guarantee doesn't apply. If a revision can't fix it, your claim will be considered under the guarantee. #### What does not qualify - **Changes of taste or direction.** If the session matches your brief but you've decided you want something different, that's a new session, not a guarantee claim. - **Late files.** Files normally arrive within 24 hours of your session. If yours haven't, contact support and we'll sort it out. This isn't a guarantee claim. - **Missing or unclear materials.** If your files were late or incomplete, or your instructions weren't clear enough for the musician to follow, the session was delivered as briefed. - **Missing session videos.** Session videos are captured by a third-party provider and aren't covered. The guarantee protects your audio files. #### How to claim 1. Open the session in [your Sessions area](https://app.musiversal.com/my-sessions) , click the three dots " ... "  and select "Contact Support" : ![Contact Support](https://help.musiversal.com/hs-fs/hubfs/Contact%20Support.png?width=488&height=418&name=Contact%20Support.png) 2. Tell us what did not match your brief in the form. 3. Submit within 7 days of receiving your files. #### The details - One claim per session. - Up to six claims per 12 months, counted from your membership start date. - We review claims within one business day. - If yours is approved, a free session credit goes into your account. - The replacement credit must be used within 30 days and has no cash value. - You can rebook with the same musician or choose another one. - Your free welcome sessions are covered too. **[⬆️](https://help.musiversal.com/how-does-musiversal-access-work#top)** --- ### Renewal, auto-renew and payments Auto-renew is on by default on Access plans. You can turn it off at any time in your billing settings. If you do, you won't be charged again, and you can keep booking and using your plan until the end of the period you've paid for. The yearly plan renews once a year, counted from your first successful payment. We email you 30 days before renewal with the date and the amount. The monthly plan renews every month, counted from your first successful payment. If a payment fails, we'll email you, and you'll have 7 days to update your payment details. If no successful payment is made within those 7 days, your Access plan is cancelled. When your plan ends: - You can no longer book sessions. - You lose access to your files on the platform, so download anything you want to keep. (We can't guarantee access to files older than one month.) - Any unused included sessions are lost. **[⬆️](https://help.musiversal.com/how-does-musiversal-access-work#top)** --- ### Refunds Musiversal doesn't refund time you didn't use. For example, going a couple of months without booking a session doesn't on its own entitle you to a refund. - **Monthly plan:** you can get your membership fee back in full if you ask within 48 hours of your billing date and haven't completed a session since that date. - **Yearly plan:** you can get your membership fee back in full if you ask within 30 days of your billing date and haven't completed a session since that date. Included sessions count, so completing one closes the window. Refunding your membership fee cancels your Access plan (see [what happens when your plan ends](https://help.musiversal.com/how-does-musiversal-access-work?hsLang=en#renewalandpayments)). Individual sessions are refunded under the [cancellation rules above](https://help.musiversal.com/how-does-musiversal-access-work?hsLang=en#cancellingasession). Fast Lane sessions aren't refunded, however much notice you give. To request a refund, [email support@musiversal.com](mailto:support@musiversal.com). **[⬆️](https://help.musiversal.com/how-does-musiversal-access-work#top)** --- ### Moving to Unlimited and back You can move to [Unlimited](https://help.musiversal.com/about-active-sessions-in-unlimited?hsLang=en) at any time. Unlimited is billed in full from the day you switch. Your Access membership fee isn't refunded or split across the change. If you joined through Access, you can come back to it: - **Yearly plan:** you aren't charged the fee again within your original year. If that year ended while you were on Unlimited, a new term starts and the fee is charged. - **Monthly plan:** billing resumes at $10 a month. Included sessions and free Fast Lane aren't granted again. **[⬆️](https://help.musiversal.com/how-does-musiversal-access-work#top)**   **Your Music, No Limits** **![](https://help.musiversal.com/hs-fs/hubfs/Musiversal%20Logo%20New.png?width=396&height=65&name=Musiversal%20Logo%20New.png)** --- Need help? **[Contact us](https://share.hsforms.com/18FoFHA41TZ-c-Dku-Wpcpg4zn1a?__hstc=22948580.abf165f769fab8efdedd9910d7dc36b6.1768863153104.1791282422233.1791301731831.191&__hssc=22948580.6.1791301731831&__hsfp=b7fa95a1f62ebd6e73bdd327fba4fe49)**to get personalized Support. - [Sessions](https://help.musiversal.com/sessions?hsLang=en) - [Memberships](https://help.musiversal.com/memberships?hsLang=en) - [Support](https://help.musiversal.com/support?hsLang=en) - [Production Services](https://help.musiversal.com/production-services?hsLang=en) - [Promotion Services](https://help.musiversal.com/promotion-services?hsLang=en) - [Navigation](https://help.musiversal.com/navigation?hsLang=en) - [Artists](https://help.musiversal.com/artists?hsLang=en) - [Billing & Payments](https://help.musiversal.com/billing-payments?hsLang=en) - [Quality & Rights](https://help.musiversal.com/quality-rights?hsLang=en) - [Tutorials](https://help.musiversal.com/tutorials?hsLang=en) - [Orchestras](https://help.musiversal.com/orchestras?hsLang=en) - [Others](https://help.musiversal.com/others?hsLang=en) - [Login](https://app.musiversal.com/login) [![Chill listening crop-3](https://help.musiversal.com/hs-fs/hubfs/logo-jazzhr.png?width=150&height=24&name=logo-jazzhr.png "Chill listening crop-3")](https://www.musiversal.com/) Help Center Copyright © 2026, Musiversal, Inc