--- title: How does Musiversal Access work? description: "Musiversal Access is pay-as-you-go: a membership fee plus $59 per session. What's included, cancellations, refunds and the session guarantee." --- [Skip to content](https://help.musiversal.com/how-does-musiversal-access-work#main-content) English Show submenu for translations [Contact us](https://help.musiversal.com/kb-tickets/new?hsLang=en) [![logo](https://help.musiversal.com/hubfs/logo.svg)](https://help.musiversal.com?hsLang=en) - [Login](https://app.musiversal.com/login) Open main navigation Close main navigation - [Login](https://app.musiversal.com/login) - English Show submenu for translations - [Contact us](https://help.musiversal.com/kb-tickets/new) - [musiversal.com](https://app.musiversal.com/) [musiversal.com](https://app.musiversal.com/) Advice and answers from Team Musiversal - There are no suggestions because the search field is empty. 1. [Help Center](https://help.musiversal.com/?hsLang=en) 2. [Others](https://help.musiversal.com/others?hsLang=en) # How does Musiversal Access work? ## Access is our pay-as-you-go: a membership fee plus $59 per session. **In this article, you'll learn about:** - - [What Musiversal *Access* is](https://help.musiversal.com/how-does-musiversal-access-work#whatitis) - [What's included in Access](https://help.musiversal.com/how-does-musiversal-access-work#whatsincluded) - [Fast Lane in your first 30 days](https://help.musiversal.com/how-does-musiversal-access-work#fastlane) - [Cancelling a session](https://help.musiversal.com/how-does-musiversal-access-work#cancellingasession) - [The session guarantee](https://help.musiversal.com/how-does-musiversal-access-work#thesessionguarantee) - [Renewal, auto-renew and payments](https://help.musiversal.com/how-does-musiversal-access-work#renewalandpayments) - [Refunds](https://help.musiversal.com/how-does-musiversal-access-work#refunds) - [Moving to Unlimited and back](https://help.musiversal.com/how-does-musiversal-access-work#movingtounlimited) ### What Musiversal *Access* is *Access* is a pay-as-you-go way into Musiversal. Sessions are $59 each, and you book as often as you like, with no cap on how many you can have running at once. On top of that, there is a membership fee, either $99 a year paid upfront (includes 3 sessions) or $10 a month, depending on the plan you joined on. A few specialized services are priced outside the $59 rate, including Full Mix. The price of each service is always shown before you confirm a booking. Sessions are charged when you book them, not when they are delivered. Learn more about Musiversal sessions in [this article](https://help.musiversal.com/what-can-be-achieved-in-one-session?hsLang=en). --- ### What's included in *Access* - Musiversal's full roster, around the clock, with no cap on how many sessions run at once. - Free [*Fast Lane*](https://help.musiversal.com/getting-more-from-your-bookings#fastlane) for your first 30 days. - The Musiverse community, including live workshops and other events. - Full ownership of everything made in your sessions. - [Our session guarantee](https://help.musiversal.com/how-does-musiversal-access-work#thesessionguarantee). - Three sessions (yearly plan only). If you joined on the yearly plan, your first three sessions are on us. They land in your account at signup. - Use them on any session type. - They expire 30 days after signup. - They cannot be transferred or refunded. - If you move to Unlimited, they are paused rather than removed, and the 30-day clock keeps running. Come back to *Access* inside that window, and any unused sessions are still there, on the same expiry logic. **[⬆️](https://help.musiversal.com/how-does-musiversal-access-work#top)** --- ### Fast Lane in your first 30 days Fast Lane lets you book sessions sooner than your standard booking window. It is included at no extra cost for your first 30 days on *Access*. After that, standard Fast Lane rates apply. Fast Lane is granted once per member. It is not granted again if you upgrade, come back to *Access*, or rejoin later. Fast Lane sessions cannot be refunded or rescheduled at any notice. This is shown before you confirm the booking. **[⬆️](https://help.musiversal.com/how-does-musiversal-access-work#top)** --- ### Cancelling a session - 48 hours or more before the session: cancel for an automatic refund. - Less than 48 hours before: no refund. - Sessions cannot be rescheduled by members. Musiversal may reschedule a session, and if we cancel one, you get a refund plus a session credit where relevant. - A free session cancelled with 48 hours' notice returns to your balance on its original expiry date, which does not extend. If cancelled later, it is used up/lost. - Fast Lane fees are not refundable at any notice. If you cancel your membership, sessions booked beyond your end date are cancelled at that point, and the 48-hour rule applies to those cancellations. **[⬆️](https://help.musiversal.com/how-does-musiversal-access-work#top)** --- ### The session guarantee Every *Access* session is covered by the session guarantee. If a session does not deliver against the brief you agreed to when you booked, you get a replacement session at no cost. #### What qualifies A session qualifies when the result does not match what you set out at booking. For example: - The wrong part, instrument or style was recorded. - The key, tempo or arrangement you gave was not followed. **Technical problems and missing parts** If your files have technical problems (like distortion, noise or a bad export), or a part is missing by mistake, report it from the session page. The musician will revise, re-export or provide the missing parts. If the corrected files are delivered, the issue is resolved and the guarantee doesn't apply. If it can't be fixed with a revision, your claim will be considered under the guarantee. #### What does not qualify - Issues caused by missing or unclear materials. If your files were late or incomplete, or your instructions were not clear enough for the musician to follow, the session was delivered as briefed. - Changes of taste or direction. If the session matches your brief but you have decided you want something different, that is a new session, not a guarantee claim. - Missing video recordings. Session videos are captured by a third-party provider and are not covered. Your audio files are what the guarantee protects. - If your files have not arrived within 24 hours, that is not a guarantee claim. Contact support and we will sort it out. The test is whether the session delivered what was agreed at booking, not whether the result is to your taste. #### How to claim 1. Open the session in [your Sessions area](https://app.musiversal.com/my-sessions) , click the three dots " ... "  and select "Contact Support" : ![Contact Support](https://help.musiversal.com/hs-fs/hubfs/Contact%20Support.png?width=488&height=418&name=Contact%20Support.png) 2. Tell us what did not match your brief in the form. 3. Submit within 7 days of receiving your files. #### The details - One claim per session. - Up to six claims per 12 months, counted from your membership start date. - We review claims within one business day. - If yours is approved, a free session credit goes into your account. - The replacement credit must be used within 30 days and has no cash value. - You can rebook with the same musician or choose another one. - Your free welcome sessions are covered too. **[⬆️](https://help.musiversal.com/how-does-musiversal-access-work#top)** --- ### Renewal, auto-renew and payments Auto-renew is on by default on *Access* plans. You can turn it off at any time in your billing settings, and you keep access until the end of the term you have paid for. The yearly plan renews once a year from your first successful payment. We email you 30 days before, with the date and the amount. Monthly renews each month from your first successful payment. If a payment fails, we retry and email you. On the yearly plan, booking pauses after 7 days and the membership lapses after 21. On the monthly plan, booking pauses after 7 days and the membership lapses after 10. The sessions you have already booked go ahead either way. **[⬆️](https://help.musiversal.com/how-does-musiversal-access-work#top)** --- ### Refunds Musiversal does not refund time you did not use. Going a couple of months without booking a session does not on its own entitle you to a refund. On the monthly plan, you can get your membership fee back in full if you ask within 48 hours of your billing date and you have not completed a session since that date. On the yearly plan, you can get your membership fee back in full if you ask within 30 days of your billing date and you have not completed a session since that date. Free sessions count, so using one closes the window. Refunding your membership fee cancels your *Access* plan. Individual sessions are refunded under the cancellation rules above. Fast Lane fees are not refundable with any notice. To request a refund, [email support@musiversal.com](mailto:support@musiversal.com). **[⬆️](https://help.musiversal.com/how-does-musiversal-access-work#top)** --- ### Moving to Unlimited and back You can move to [*Unlimited*](https://help.musiversal.com/about-active-sessions-in-unlimited?hsLang=en) at any time. Unlimited is billed in full from the day you switch, and the *Access* membership fee is not refunded or split across the change. Coming back to *Access* is open to anyone who joined through *Access*. - Yearly plan: you are not charged the fee again inside your original year. If that year ended while you were on Unlimited, a new term starts and the fee is charged - Monthly plan: billing resumes at $10 a month Free sessions and Fast Lane are not granted again. **[⬆️](https://help.musiversal.com/how-does-musiversal-access-work#top)**   **Your Music, No Limits** **![](https://help.musiversal.com/hs-fs/hubfs/Musiversal%20Logo%20New.png?width=396&height=65&name=Musiversal%20Logo%20New.png)** --- Need help? **[Contact us](https://share.hsforms.com/18FoFHA41TZ-c-Dku-Wpcpg4zn1a?__hstc=22948580.abf165f769fab8efdedd9910d7dc36b6.1768863153104.1791282422233.1791301731831.191&__hssc=22948580.6.1791301731831&__hsfp=b7fa95a1f62ebd6e73bdd327fba4fe49)**to get personalized Support. - [Sessions](https://help.musiversal.com/sessions?hsLang=en) - [Memberships](https://help.musiversal.com/memberships?hsLang=en) - [Support](https://help.musiversal.com/support?hsLang=en) - [Production Services](https://help.musiversal.com/production-services?hsLang=en) - [Promotion Services](https://help.musiversal.com/promotion-services?hsLang=en) - [Navigation](https://help.musiversal.com/navigation?hsLang=en) - [Artists](https://help.musiversal.com/artists?hsLang=en) - [Billing & Payments](https://help.musiversal.com/billing-payments?hsLang=en) - [Quality & Rights](https://help.musiversal.com/quality-rights?hsLang=en) - [Tutorials](https://help.musiversal.com/tutorials?hsLang=en) - [Orchestras](https://help.musiversal.com/orchestras?hsLang=en) - [Others](https://help.musiversal.com/others?hsLang=en) - [Login](https://app.musiversal.com/login) [![Chill listening crop-3](https://help.musiversal.com/hs-fs/hubfs/logo-jazzhr.png?width=150&height=24&name=logo-jazzhr.png "Chill listening crop-3")](https://www.musiversal.com/) Help Center Copyright © 2026, Musiversal, Inc