How can I communicate with the artists?

Leave a note before your session

Before your session

There might be some situations where you need to communicate with the artist regarding your session, or session materials.

The platform has a note system built-in, so you can easily add relevant information when needed. Use this feature for providing clarification or updates on your pre-session materials, as shown in this video:

Don't use this feature to…

  • Ask questions about navigation or usage of the platform
  • Report tech bugs/issues
  • Report last minute issues happening during a session
  • Request the musician to add elements or keep on working on your recording once the session has ended
  • Share, request or provide any type of information outside the session's scope

Direct chat

If necessary, the artist will open a direct conversation chat with you, where both can exchange messages about that particular session. This chat will be open until your session time.

After the session

You can download a chat transcript after the session, available below your files section:

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Need help? Contact us to get personalized Support.