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How can I cancel my plan, and what happens after the cancellation?

We don't like to see you go, but here's all the information you need about cancellations

This article is about Musiversal Unlimited and On-Demand.

Find the separation of each product’s information as you navigate below.

What happens when you cancel your membership?

  • You will not be charged on your next billing date.
  • Your subscription will still be valid until the end of your billing period. That means your upcoming sessions will still be valid, and you can still book new sessions, until the end of your billing period.
  • You will no longer be able to book sessions, download files, message service providers, or rate your sessions.
  • You will lose permanent access to your current subscription plan and any legacy pricing benefits
  • If you wish to resubscribe in the future, it will be at public rates set at that time, not according to your current rate
  • Any credits left in your account (On-Demand users) won't be valid or available to rollover after the cancellation's effective date. 

If you cancel your Musiversal Unlimited subscription, you may have to rejoin the waiting list.


 

In this article, you'll find information about: 

1. How to cancel your subscription - Unlimited

2. How to cancel your membership - On-Demand


How to cancel your subscription - Unlimited users

This section is about Musiversal Unlimited.

For similar information regarding Musiversal Studio, click here

 

1. Go to My Profile > Billing

2. Click "Cancel subscription

3. Select your cancellation reason. This is very important for us to improve Musiversal's platform and services

4. Acknowledge the terms of your cancellation by checking all the boxes, and click "Confirm cancellation" at the bottom

 

5. The cancellation will come into effect on your next billing date (you can see it in your billing area). Until then, you'll still have full access.

6. Until the next billing date, you can also select "Resume your subscription", which sets the cancellation back, so that you can continue on your plan

 

 

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How to cancel your membership - Studio users

This section is about Musiversal Studio.

For similar information regarding Musiversal Unlimited, click here

1. Go to My Profile > Billing

2. Click "Cancel subscription

3. Select your cancellation reason. This is very important for us to improve Musiversal's platform and services

 

4. Acknowledge the terms of your cancellation by checking all the boxes, and click "Confirm cancellation" at the bottom


 

5. The cancellation will come into effect on your next billing date (you can see it in your billing area). Until then, you'll still have full access

 

6. Until the next billing date, you can also select "Renew subscription", which sets the cancellation back, so that you can continue on your plan

 

If you change your mind after you've cancelled, you can renew your subscription in the billing area, and it will be automatically resumed.

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