Learn what is a session, and how you can navigate the platform through them
In this article, you'll learn how to:
- Create a Track
- Add files to a session
- Edit a session and delete files
- Join a session
- Receive session files
- Cancel and reschedule a session
- Book a session
From the Dashboard, check out all the services and artists available, either clicking on "View Artists" or "View Services"
You can also search by services or the name of the specific artist from the search bar at the top
From a Service's page, explore the artists' profiles and the Session Overview, and book by selecting one from the calendar
From a specific artist's Profile, read the guidelines and info, and click on "Book" to go to the calendar
- Book a longer session
Longer sessions are composed of up to 4 slots. They count as separate, concurrent bookings within your active booking max, or can be booked combined with top-ups. They can be used to work on longer tracks, or more takes of 1 track. If you want to record multiple tracks, you'll need to book 1 separate sessions, 1 per track.
- Book a session with top-ups
If you have reached your active booking limit and need to book a session, or need to extend one, you can purchase individual top-ups.
Go for the slot you want to book, and follow the steps to get your top-up
Select your payment method, and confirm the checkout and booking
You can also book longer sessions by combining top-ups with your remaining bookings. Each slot you book will require an additional top-up. For instance, if you have 1 session available and wish to book a 3-slot session, you will need to purchase 2 top-ups.
You can access the invoice for your purchase directly in the session, from the Sessions' area
Rescheduling, cancellations and refunds
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You cannot reschedule a session booked with top-ups, either partially or fully.
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You can cancel a session booked with top-ups at any time.
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If you cancel at least 48 hours in advance (following the regular cancellation steps), you will automatically receive a refund. If you cancel with less than 48 hours' notice, you will not receive a refund. The system will show you the possibility of refund before confirming
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If you have set your subscription to cancel or pause and have a session booked with top-ups after that date, it will be automatically cancelled. The refund conditions above will apply.
- Create a Track
This will be necessary for you to upload your files and organize your sessions. You'll also provide general information on the name of the track, bpm and genre. You can see all your tracks, and also create them, from My Tracks
⬆️- Add files to a session
These are the materials (written and audio) the artists are going to be working with in your session. Find out what you need to provide in this article, and in the Services' Page.
⬆️- Edit a session and delete files
You can change the session's information, instrument, attendance, files and notes by clicking on the "Edit" options at the upper right of every section
Delete files by clicking on the bin icon, next to each one
- Join a session
When the time comes, you'll join your session to meet with the artist. You'll be sent an email with the link you need, but there are also 2 ways you can join from the platform.
From the Dashboard:
Learn more about Muse (the software we use to stream the sessions) here.
From the Session's view:
You can also copy the link by clicking on the "copy" option next to it, to share with friends or to join via the Muse app
- Cancel and reschedule a session
If you can't make it to the session, or need to change the time, from the session's view, you can select a new time and date for it, or cancel it to book another one
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