Need support? Here’s the easiest way to reach us.
How to get support
- For session support → Sessions area → enter the session → click on the "Get Support" option.
- For general support → click on your avatar → Help & Support → Contact Us.
In case you can't access the platform at the moment, submit your request here.
Pick the right category
You’ll be asked to select a support category. This helps us route your request faster.
⚠️ Use SOS only if:
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You can’t join a session happening now or starting very soon
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The artist hasn’t started the live session
⚠️ Don’t use SOS if:
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Your session isn’t happening now
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You’re running late (just message the artist via the platform)
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You’re sending last-minute materials (upload them in the session page)
When you’ll hear back
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Weekdays: under 24 hours
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Weekends: under 48 hours
If there’s ever a delay on our side, we’ll keep you posted.
Your Music, No Limits
Need help? Contact us to get personalized Support.