How do I request Support, and how do I deal with an urgent issue?

We strive to provide you with personalized and efficient support. Learn how to submit your requests.

Send your support requests through this form.

Share with us the session ID number your request is about. Get it in the session's page URL 👇

When filling in your information, you'll be requested to select a category.

Select the one that's most accurate to your case:

Select the SOS category when, for a session happening now, or starting very soon:

Don't select the SOS category when:

Your session is not happening now, or not starting very soon.
You're running late for your session. You can inform this to the artist via our Messaging system. The session will start at the set time, and you will be admitted as soon as it's convenient.
You want to send last-minute materials to the artist for your session. Submit them via the platform.

All requests will be replied to in less than 24h during the week, and 48h during the weekend.

You'll be informed in case there are any occurrences in the support team's schedules, which may result in temporarily longer response times.

Need help? Contact us to get personalized Support.