What is a Custom Session?

If you need to work on a project that doesn't fit our standard sessions' scope, don't worry: we’ve got you covered.

In this article, you'll learn about: 


When should I book a Custom Session? 

We can all agree on how highly productive a regular Musiversal session is.
We can also agree that those are not for every situation, and your work might exceed the standard scope of a session. 

Check this article to learn about what can be achieved in a Musiversal session. 

This is where Custom Sessions come in: to give you full control and freedom regarding song/piece length, difficulty, purpose and delivery.

You'll get the best of both worlds. You can keep working with your favorite musicians on your Custom Projects, while still benefiting from the perks of our platform and its logistics, namely file management, live session streaming, full executive assistance and customer support.

In a nutshell, Custom Sessions are suitable when:

  • You need to record without time restrictions
  • On short deadline requests and projects
  • Over weekend deliveries (providing there’s availability for such)
  • In recording pieces of longer duration or higher technical difficulty
  • In recording / producing for sample libraries
  • If you’re looking for longer/more extensive preparation from the musician(s)
  • If your project falls into any other purpose not designed to record in a 30-minute session


How to request a quote and book your Custom Session

  • Email support@musiversal.com, providing key information about your project:
    • General description of the project.
    • Your desired outcomes (which may include number of takes for the full song/piece and/or each passage).
    • Whether you prefer an online or offline delivery, and:
      • If online: session duration + preferred day and time for the session (in your time zone) and at least one alternative date for it
      • If offline: delivery date + how many revisions are desired and also until what date
    • Music materials, if you already have some.
  • We will review your information and communicate a quote to you, along with a Custom Session booking URL, containing all the project’s details and Terms of Use, for you to place your booking.
  • After placing your booking, we will maintain the conversation via email until the final delivery has been sent to you.


Cancellations and Refunds

We know that life and unforeseen setbacks can happen, so we’ve got a flexible Cancellations and Refunds policy, considering both our musician’s best interests and yours.

  • If you book and pay for a Custom Session, you can cancel with a full refund up to 5 days before the online session time or the offline first delivery deadline. Refunds typically take between 3 and 10 business days to arrive in your bank account and are returned with the payment details used for the original purchase.
  • If you cancel with less than 5-day notice, or if you book with less than 5 days advance of the required delivery date, you are not entitled to a refund and we offer the option to postpone and reschedule the date for a suitable time agreed over email.
  • Failing to submit your materials 48 hours before the agreed session date and time may result in the cancellation of your session without the possibility of a refund. In this event, we offer the option to postpone and reschedule the date for a suitable time agreed over email.
  • Refunds are not granted after Musiversal completes the delivery of the service.

Custom Sessions are subject to Musiversal's Terms of Use.


Need help? Contact us to get personalized Support.